Guest essentials
Payments & security deposits
Clear information about payments, identity checks and card deposit holds.
Paying for your stay
Direct-booking payments are processed securely by Stripe as part of Uplisting-authorised checkout. Review the total price, fees and payment terms for your reservation before confirming.
Identity verification
You may be asked to verify your identity through a secure link to help protect our apartments, guests and neighbours. If you have questions about a verification request, contact the team before providing your details.
Your security deposit
A security deposit is taken as a pre-authorisation on your credit or debit card. This is a hold, not an immediate charge. The amount and conditions applicable to your stay are set out in your reservation terms.
When is the hold released?
The hold is released on your check-out day or the following day, subject to the applicable terms and property inspection. Your bank may take further days to show the released funds. Bank processing times vary and cannot be guaranteed. Any deduction must follow your signed terms and reflect justified costs.
Bookings through other platforms
Airbnb and Booking.com reservations follow the payment and deposit arrangements shown by that platform and attached to your reservation. Check those details rather than assuming direct-booking arrangements apply.
Privacy and questions
For questions about payment, identity verification or personal information, contact our team. Our privacy page provides the current privacy-notice status and contact details.
Personal assistance
Questions about your stay?
We’re here to help with the details of your reservation.
All guest FAQs