Guest essentials
Check-in & departure
Arrival made straightforward, with personal help when you need it.
How do I check in?
Our apartments use self check-in via a lockbox. Your apartment-specific access instructions are shared before arrival. Keep these instructions and any access codes secure.
What time can I arrive and leave?
Your booking confirmation gives the exact check-in and check-out times for your apartment. Please follow those times unless a different arrangement has been confirmed by our team.
Can I arrive early or leave later?
Please request early check-in or late check-out in advance. These arrangements depend on housekeeping availability and sufficient notice. They are usually free where feasible, but cannot be guaranteed; wait for confirmation before changing your plans.
What if I need help?
A point of contact is provided for your stay. If you need assistance with access or during your visit, contact us by WhatsApp or email.
Before departure
Follow the departure instructions supplied for your apartment, leave the space clean and tidy, and return keys as directed. Please report any damage or access concerns before leaving.
Personal assistance
Questions about your stay?
We’re here to help with the details of your reservation.
All guest FAQs