Cancellation policy

Direct bookings

The following direct-booking refund bands are measured before your arrival date. Always refer to the cancellation terms attached to your confirmed reservation; this guidance does not replace them.

• 30 or more days before arrival: a full refund.
• 14–29 days before arrival: a 50% refund.

Less than 14 days before arrival

Please refer to your confirmed reservation terms or contact our team to discuss your booking. No additional refund entitlement is specified here for this period.

Airbnb and Booking.com reservations

The cancellation policy attached to your Airbnb or Booking.com reservation applies. Manage your cancellation through the platform where you booked and check its terms before making changes.

Requesting different dates

If your plans change, contact us with as much advance notice as possible. Date changes may be requested, but depend on availability and the terms of your reservation and are not guaranteed.

Contacting us about a cancellation

Include your booking reference, apartment name and arrival date when contacting the team, so we can review the terms that apply to your stay.