At Cozy Lets, we try to be as flexible and understanding as we can however, we also have a business to run. If you wish to cancel your booking, you must let us know within 30 days of your booking to receive a 100% Refund and a 50% refund on cancellations within 14 days of your booking. We understand this may not convenient for everyone but unfortunately we would be losing bookings if cancellations were more prevalent. We also encourage customers to move their booking for free as long as enough notice is given.

Please note that this policy only applies for direct bookings via our website, any other bookings made through other platforms such as Airbnb or Booking.com will have it’s own policy.

In the case of lockdown or any other extraneous events, we will do our best to move your booking to another date (move to a future date) rather than cancelling. But as it still stands, if you cancel before 30 days of arrival we will still refund your full booking & 14 days notice for 50%.

But we will NOT be not cancelling any upcoming bookings despite any new lockdown rules. As a small business, we need to stay afloat.