House rules

A peaceful place to stay

• No parties, events or disruptive gatherings.
• Keep noise considerate, particularly when arriving late or using shared spaces. Please respect our neighbours.

Smoking and vaping

Smoking and vaping are not permitted indoors. Outdoor use is permitted only where allowed for your apartment. Dispose of cigarettes and other waste safely and responsibly.

Care for your apartment

• Treat furnishings, equipment and shared spaces with care.
• Report any damage or maintenance concerns promptly so we can help.
• Use electricity, heating, gas and water thoughtfully.

Guests, keys and access

Only registered guests should stay overnight. Keep keys and access codes secure, do not share them with unregistered guests, and follow the access instructions supplied for your stay. Let us know immediately if a key is lost or access is compromised.

Before you leave

Leave the apartment clean and tidy, dispose of rubbish as instructed and return keys as set out in your departure instructions.

If something goes wrong

Any deposit deduction or requirement to leave early will be handled in accordance with the applicable signed terms. Deductions must reflect actual, justified costs; there is no automatic forfeiture of your deposit. Please contact us promptly to discuss any concern.